Our Story

Meet Cindy

Cindy is a Certified Senior Move Manager (SMM-C) and Certified Dementia Practitioner (CDP) with a deep passion for helping older adults and their families navigate life’s transitions with dignity, clarity, and compassion. Her journey into senior care was inspired by her personal experience caring for her own mother and grandmother—an experience that led her to shift her career path from interior design to senior services, where she could make a lasting impact on the lives of others.

Today, Cindy in an expert in downsizing, decluttering, and managing complex later-in-life relocations, including dementia-informed moves and transitions to memory care. Her background in interior design gives her a unique ability to create spaces that are both functional and comforting during times of change.

Before founding Transition With Care, Cindy held marketing roles in senior housing, home care, and with the Parkinson Association of the Carolinas. These roles helped shape her deep understanding of the senior care continuum and further fueled her commitment to serving this community.

Cindy is a recognized voice in the field and has presented at the National Association of Senior Move Managers (NASMM). She is frequently invited to speak on topics such as successful dementia relocations, preparing for downsizing, and navigating the emotional and logistical aspects of aging-related moves. She has also been featured on several podcasts including Marriette on the Move, Good Neighbor, and Caregiving Corner, available on Spotify.

She remains deeply committed to her clients, her team, and the senior community at large. Her long-standing mantra reflects the heart of her work:
“The one thing we can count on in life is change, and we can get through anything with the right support.”

Meet Jess

TWC’s Office Manager, Jess Jenkins, plays a crucial role in overseeing administrative operations, managing accounts receivable, supporting marketing and communication, scheduling, and assisting the CEO. She has worked as an office manager for 17 years and can provide strong attention to detail.

Outside of TWC, Jess has 2 children and 3 cats. She loves humanity and our earth and is passionate about creating a safe space for others.

Meet Heather

Heather Brownell has been a Move Manager for over 8 years. She graduated from Indiana University with a BS in Interior Design and worked as an interior designer with a focus on healthcare in Birmingham, AL and Houston, TX. Her passion as a Move Manager is centered around her love for helping people and utilizing her design skills.

She is truly fed by the team-building feeling of completing a job with our amazing teammates.

Outside of work, she loves to read, spend time with husband and family, garden, and take long walks with her 1-year-old Schnoodle.

Meet Jessica

Jessica Letourneau has been in the architecture & design world for over 20 years.  She graduated from UNC-Greensboro with a bachelor’s in interior design and has loved planning interior spaces since she was a little girl.  With this background, she has developed project & move management skills, connecting with many clients over the years.  Helping to make the process of moving into a new home as seamless as possible is one of her passions.  She loves to connect with clients and make them feel special.

Outside of work, Jessica spends time with her husband of 20+ years, her talented 16-year-old daughter, and her two pups. She loves yoga and reading all kinds of books!